Our 48-hour re-clean guarantee

If we miss something on our checklist, we come back and put it right, free, within 24 hours. Here is exactly how that works, in plain English.

Guarantee version 2026-10-v1. It forms part of our terms.

1. What it covers

   Every item on our room-by-room checklist for the property you booked, plus any add-ons you paid for.

2. How long you have to tell us

   48 hours from when we finish, if the check-out inspection is done by a letting agent or inventory clerk. 72 hours if you are the tenant or landlord inspecting it yourself. The finish time is on your photo report.

3. What to send us

   Text, WhatsApp or email us with what was missed and a photo of it. If there is a check-out report, send that too. Call 07340 734325 or email hello@tidyhousecompany.co.uk.

4. What we do, and when

   We reply within an hour during working hours, or by 9am the next day. We compare what you've sent with our after photos. If it's on our checklist and we missed it, we book a re-clean within 24 hours, at no cost. If it's ambiguous, we re-clean anyway.

5. If a cleaning deduction is still made

   If, after the re-clean, your agent or landlord still deducts for cleaning on items inside our checklist, we refund the price you paid us for the clean. That refund is the limit of the guarantee: we don't pay the deduction itself.

6. What it doesn't cover

   • Damage, and fair wear and tear. Neither is a cleaning issue.
   • Anything outside our checklist, such as upstairs exterior windows, walls, mould or rubbish.
   • Properties that weren't empty when we cleaned, for anything we couldn't reach.
   • Anything that happened after we finished, such as people moving furniture back in.

This guarantee is in addition to your legal rights. Under the Consumer Rights Act 2015 our service must be carried out with reasonable care and skill.